Customer Service Representative (Bilingual)
FHF is one of the fastest growing companies in the US. We help first-time buyers get a car by offering flexible financing options and native-language support. Our mission is to help overlooked consumers get access to financing and make smart financial decisions. From our Boston and Phoenix offices, we lend and support customers in over 15 states across the US. We plan to help consumers in all 50 states over the next few years.
Here you will find hard-working coworkers that are experts in their jobs and dedicated to their customers. Our values are Compliance, Customer and Colleagues. We hold ourselves to the highest standards of professionalism but also enjoy work with benefits that are geared towards making you successful in life and comfortable at work. In support of our Colleagues value, we offer affordable zero-deductible health insurance, tuition reimbursement, 401k match, lots of free food and flexibility.
We are seeking a highly motivated Client Relationship Associate. You will be communicating with our borrowers by answering inbound calls and/ or corresponding in a fast paced, goal oriented Servicing Department.
This is a full-time position that will require 40+ hours a week, Monday to Friday, with occasional Saturday rotation schedule.
Your responsibilities would be, but are not limited to:
- Provide customer service regarding issues in heavy traffic call center
- Responsible for opening clients complaints and refer to manager if needed
- Resolve client discrepancies; reconcile customer disputes pertaining outstanding due balances
- Meet defined department goals and activity metrics
- Daily / weekly reporting to direct supervisor
- Provide pay off quotes to dealers and customers
- Assist clients with Insurance and registration issues
- Contact insurance companies for policy verification and other various issues
- Provide written account information as requested by customers
FHF is a growing business with great opportunities for individuals to grow within the organization. We are committed to providing you competitive compensation and benefits, personalized coaching and a uniquely entrepreneurial working environment.
REQUIREMENTS
The following qualifications are desired:
- Fluent in Spanish/Portuguese and English
- High level of professionalism and commitment to the job
- Detail oriented mindset
- Excellent written and verbal communication skills
- 1 year of customer service or retail experience preferred
- High School Diploma Required, Bachelor's Preferred
Benefits
Benefits include (but not limited to):
- Tuition Assistance
- Partial 401k match
- Highly subsidized health insurance
- Flexible PTO (17 days to begin with)
- Paid parental leave