Client Systems Engineer
As a Client Systems Engineer, you'll apply your technical savvy and problem-solving skills to integrate Epic's software into our customers' existing environments. You'll collaborate directly with your customers' Windows server administrators and provide technical guidance, knowledge, and support to resolve complex issues.
You will establish strong, long-term relationships with your customers, communicating with them as you install, troubleshoot, and upgrade our software. You'll work with both the customer and other technical teams at Epic during the system design process to translate business needs into technical systems solutions and make recommendations as to the best practices that will ensure their long-term success.
While not required, technical knowledge or a strong personal interest in one or more of the following areas is preferred:
- Microsoft Windows Server or Windows OS including debugging and Sysinternals tools
- Peripheral devices such as printers, scanners, signature pads, and cameras
- Microsoft technologies such as RemoteApp, Active Directory, IIS, and ASP.NET
- Citrix technologies such as XenApp and NetScaler
- VMware technologies such as VMware Horizon View, ESXi, and vSphere
- Development knowledge in areas such as C#/ASP.NET, Object-oriented programming, MVC, JavaScript and PowerShell
- Networking concepts (load balancing, TCP/IP, DNS) and troubleshooting tools (Wireshark, command line)
- Cybersecurity concepts such as vulnerability and risk assessment, security controls, confidentiality and incident recovery
- Microsoft, Citrix, VMware, or Cisco certifications are a plus
More than just important work.
Epic is located in Madison, Wisconsin, a city regularly ranked as one of America's best places to live. Epic's environment is one of continuous learning; you'll have access to opportunities to expand your skill set and share your knowledge with others. We offer comprehensive benefits to keep you healthy and happy as you grow in your life and career, and your merit-based compensation will reflect the impact your work has on the company and our customers. You'll also be eligible for annual raises and bonuses, as well as stock grants, which give you an even greater stake in the success of Epic and our customers. Epic is an Equal Opportunity/Affirmative Action (W/M/Vets/Disability) employer. Please see our full non-discrimination statement at https://careers.epic.com/EEO.
Requirements
- Bachelor's degree or higher in engineering, math, physics, MIS, or hard science preferred
- A history of academic and professional success
- Strong analytical and reasoning skills
- Eligible to work in the U.S. without visa sponsorship
- Relocation to Madison, WI area (reimbursed)