Microsoft Office 365 Help Desk Ambassador
Office 365 Concierge Ambassador - Tucson, AZ - Full-time Employee
Overview:
Based in Tucson, Mural Consulting is an industry leader in cloud computing strategy, technical services, and ongoing support for Microsoft’s full suite of collaboration applications, such as SharePoint and Office 365. As a rapidly growing company, you can be a part of dynamic, collaborative, and challenging environment helping Small Business customers with a wide variety of technical opportunities while empowering their success.
If you love helping customers solve problems, advising on future solutions, have a solid technical foundation, and, above all else, delivering a memorable experience for customers you serve, then you should join the Mural Consulting team as an Office 365 Concierge.
Primary responsibilities for Office 365 Concierge Ambassador
Impact the lives of our small business customers and empower their success by:
· Delivering a memorable experience that exceeds customers’ expectations while building a genuine relationship
· Managing multiple projects and maintaining a frequent and consistent interaction with all customers
· Evaluating customer needs, determining and implementing a roadmap for success, and performing maintenance, upgrades, and delivering training
· Managing multiple customers, including “break-fix” support and facilitating escalations to ensure customers move quickly to resolution
· Guiding customers through their resolution of issues or delivery of services, ensuring they have the confidence to independently complete their tasks.
· Owning customers issues or service requests, ensuring to follow up and take accountability for quick, accurate, and effective resolution.
Talents
needed for Office 365 Concierge Ambassador
Here are the talents desired as an Office 365 Concierge Ambassador at Mural Consulting:
· Demonstrated passion for delivering deep customer empathy and continuously engaging with Small Business customers in a professional manner
· Continuous improvement mindset where good is never good enough and the desire to raise the bar is a reason to come to work each day
· Ability to make sound decisions, using good judgment in varying scenarios with varying degrees of conflict specific to customer interactions, operational results, and troubleshooting to achieve a unified outcome with integrity
· Demonstrated ability to manage and prioritize multiple projects and tasks while employing time management and organizational skills.
· Critical thinking that supports your ability to accurately assess interactions, solve problems, and collaborate within our Quality framework and aligned to our Values.
· An appetite to be in an environment where you will constantly learn, be challenged, and get energized by change.
· Solid track record of achieving and exceeding performance and behavioral expectations.
· Demonstrated ability to manage and prioritize multiple projects and tasks while employing time management and organizational skills.
Requirements you will need to be successful as an Office 365 Concierge Ambassador
Here are the requirements we are looking for that ensures our Office 365 Concierge Ambassador will be successful:
· High School or Technical Diploma/Certificate required, Technical Bachelor’s Degree preferred
· 1-3 years experience delivering an incredible customer experience in a tech support environment
· 1-3 years of experience working with Windows Server, Active Directory and PowerShell preferred
· 1-3 years of working with Exchange Server preferred
· High degree of technical acuity and experience with a focus on supporting Microsoft/Office 365 products
· Is the utmost Role Model for all Mural values, policies, practices, and procedures
Discover what it’s like to be part of a team that has fun, continuously collaborates, constantly trying new things, and loves helping Small Business Customers.
Mural Consulting – Empowering Success