Global Support Center Engineer
Introduction
Are you a team player who wants to be the linking pin between problems seen at our customers and the solution in a multicultural environment? Then join us in our international team of technical experts. The goal is to remotely solve technical challenges, however due to complexity of our products an ASML Global Support Center (GSC) engineer often gets the opportunity to travel for problem solving at the customer. After solving the complex technical issue the GSC engineer is responsible to initiate actions required to prevent the issue from happening again.
ASML is a high-tech fast growing Dutch company head-quartered near Eindhoven with local offices at our customers worldwide (e.g. Intel, IBM, Samsung, etc) As market leader in the semiconductor industry ASML designs and manufactures complex lithographic systems. The customer service division consists of local offices at every customer site and a team of experts to support these local teams when complex technical problems are encountered.
Job Mission
ASML produces high tech and high value tools. Downtime of these tools is very expensive for our customers. ASML Customer Support organization is responsible to repair the systems as soon as possible. As expert it is your mission to be the linking pin between problems seen at high tech customers and the solution.
Job Description
A role as Global Support Center (GSC) Engineer at ASML consists of a diversity of tasks and responsibilities:
- Solving complex technical problems together with the local team most of the time remote, often on-site. (up to 30% of your time)
- A continuous drive to stay updated and informed on new technologies, functionalities and products. Being eager to learn and absorb this knowledge are very valuable.
- Sharing knowledge and expertise amongst colleagues within the GSC and with local engineers to increase the efficiency of our customer service. Travelling on-site when new system types are introduced to customers is an example of this aspect.
- The diversity of technical problems encountered in the “TOP” team requires a broad knowledge level on Reticle stage and Reticle handler. This makes that a GSC TOP engineer grows very valuable general system knowledge. For this reason a job within this team is an excellent starting function for a career in a high tech environment. Growth possibilities in both technical and managerial directions can be thought of.
GSC Top will handle all issues related tot the Reticle stage and Retile handler module. Within the context of ASML, the general purpose of TOP is to provide models, functions, control loops and system software to be able to determine position accurancy for all relevant subsystems to ensure nanometer accuracy during exposures but also to conditioning\deformation and position the Reticle itself correct on the Reticle stage via the Reticle handler.
Education
Master degree in technical science (Physics, Mechatronics, Electronics, Chemistry, Aerospace Engineering, Process technology, etc.) or equivalent experience.
Experience
Knowledge of ASML equipment on a specialized technical level is a preferred.
Personal skills
- “Get things done” mentality
- Pro-active attitude
- Strong analytical skills
- Interpersonal abilities (Can relate well to others, both colleagues and customers)
- Effective communicator in English (both oral and written)
- Customer-oriented
- Flexible in working hours, travel and work environments
- Team player
- Stress resistant
Context of the position
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
-The employee is occasionally required to move around the campus.
-The employee may occasionally lift and/or move up to 20 pounds.
-May require travel dependent on company needs.
-Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
-Can work under deadlines.
-The environment generally is moderate in temperature and noise level.
-Must be able to read and interpret data, information, and documents.
-Can observe and respond to people and situations and interact with others encountered in the course of work.
-Can learn and apply new information or skills.
Other Information
EEO/AA (W/M/Vets/Disability) Employer